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Returns & Warranty

Read important information about returns, warranty enquiries, incorrect orders and Australian Consumer Law support.

Returns & Warranty Information

Welch’s Parts wants customers to order with confidence, but parts compatibility can vary by model, serial number, year and machine configuration. Please check all part numbers and fitment information before ordering.

If you believe you have received the wrong item, a faulty item or an item damaged in transit, contact us as soon as possible with your order number, photos and a description of the issue.

This page is intended as a general template only and should be checked against your final business policy wording before launch.

Before Returning a Product

Please do not install, fit, modify or use a part if you believe it may be incorrect. Contact Welch’s Parts first so the issue can be reviewed.

Order Number

Include your order number when contacting us.

Photos Help

Photos of the product and packaging can help us review your enquiry faster.

Fitment Matters

Compatibility can vary, so always check before fitting parts.